Privilege - the Turning Point

A man from Privilege customer relations rang me yesterday to tell me they are going to upgrade my level of cover and refund me the £70 I was charged for mileage. Funny how a small gesture can be so disarming. I must admit to feeling a warm sense of victory spread across my entire body.

Unfortunately for them it was a little too late. A woman from the Trading Standards Authority called a few hours earlier, in reply to an email I had sent them outlining my case, saying they may make a criminal investigation.

And Privilege having basically just admitted to me they have been "accidently" misleading customers for several years, you'd think they'd be up Shister's Creek without a fake ID. But I bet they wriggle out of it.

Also, went to an NPA seminar on funding and contracts last night. It was good and now I know how to produce a movie. Don't know what all the fuss is about.